All countries except Spain
If for any reason, you are not completely satisfied with your purchase at www.mundaka.studio, you are able to return the product as long as the product to be returned is in perfect condition and undamaged. You have 10 days to make the return counting from the day you received the order.
1) Write us an email to firstname.lastname@example.org explaining which products you want to return and why.
2) We will send you the collection label to print and paste on your package to be returned. An operator from the transport company will pick it up at the address and date you indicate.
*The cost for international returns is 15€ for EU and 30€ for the rest of the countries.
Please note that this sum will be deducted from the total amount refunded along with any tax and customs fees generated.
*Spain returns are.
3) Once your return has arrived to our warehouse, we will review the product is in perfect condition and refund the full amount of your purchase, except the initial shipping cost, and the return cost (when applicable) within 10 days from receipt, and in the same form of payment originally used for the purchase.
You can exchange any item purchased in the online store of www.mundaka.studio within a period of ten (10) days except for countries outside Europe. The product to be exchanged must be in perfect condition and without damage in order to proceed with the exchange. Any exchange necessary for quality/size reasons will be made for an item of the same or higher cost.
You have the possibility to make the exchange without any additional cost for Spain orders, if you do it within 10 days, counting from the day you received the order.
International exchanges has an additional cost of 15€ for EU orders and 30€ for the rest of the countries.
Write us an email and we will send you the return shipping label, you'll need to print it and and stick it on your package to be picked up. A courier will pick it up at the address and date that you indicate.